Disclosure of personal information

Disclosure of personal information

a)    When providing our services (including purchasing or selling a property or arranging finance), we may provide services or disclose personal information in countries other than Nigeria.  This may include Sensitive Information.

b)    In addition to Nigeria, the countries where information may be disclosed include New Zealand, Hong Kong, Japan, Indonesia, Vanuatu, Papua New Guinea, United Arab Emirates and other countries from time to time.

c)    Off-shore disclosure may be through arrangements we have with entities in other countries that supply international portals which facilitate the advertising of properties and businesses for sale to overseas buyers.  

This includes a concierge service provided for Asian buyers by one of the international portal providers.  The concierge receives inquiries in respect to properties or businesses from Asian buyers and refers them to the relevant agent in Nigeria to progress the inquiry.  The concierge also provides an optional translation and communication service with Asian buyers who do not speak English.  

d)    The overseas recipient may not be subject to any privacy obligations or to any principles similar to the Nigerian Privacy Principles.  The overseas recipient may also be subject to a foreign law which could compel disclosure of personal information to a third party, for example, an overseas authority.

e)    If you consent to the disclosure and the overseas recipient handles the information in breach of the Nigerian Privacy Principles, you will not be able to seek redress under the Privacy Act, may not be able to seek redress in the overseas jurisdiction and we will not be accountable under the Privacy Act.

f)    By providing us with personal information, you consent to us using and disclosing your personal information off-shore.  If at any time you wish to withdraw your consent, contact our Privacy Officer.  However, we may not be able to provide the Services you have requested in whole or in part or those Services may have to be modified.

10.    How your information is stored

a)    We take reasonable steps to securely store personal details and information. This includes electronic and physical security measures, staff training, use of password protection software. Details of our security systems are available by contacting our Privacy Officer.

b)    When the personal information that we collect is no longer required, we will remove or de-identify the personal information as soon as reasonably possible.  We may, however, retain personal information for as long as is necessary to comply with any applicable law, for the prevention of fraud, for insurance and governance purposes, in our IT back-up, for the collection of any monies owed and to resolve disputes.  

11.    Marketing and opting out

a)    We do not use Sensitive Information for marketing purposes.

b)    If at any time you no longer wish to receive any additional marketing material from us or do not want your information disclosed for direct marketing purposes, contact our Privacy Officer and we will remove your details from our marketing database.  

12.    How you can update, correct, or delete your personal information

a)    You may request access to your personal information or correct any inaccurate or out of date information by clicking here or contacting our Privacy Officer using the details below.

b)    You may request the source of any information we collect from a third party.  We will provide this at no cost, unless under the Privacy Act or other law there is a reason for this information being withheld.  

c)    If there is a reason under the Privacy Act or other law for us not to provide you with information, we will give you a written notice of refusal setting out the reasons for the refusal except to the extent it would be unreasonable to do so and the mechanisms available to you to complain about the refusal.

d)    You should also contact us immediately if you believe:
i.    someone has gained access to your personal information;
ii.    we have breached our privacy obligations or your privacy rights in any way; or
iii.    you would like to discuss any issues about our privacy policy.

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