Personal information do we collect
The personal information we collect will depend on the Service or Services we provide to you. It may include:
a) your name, residential or business address, contact phone numbers, email address;
b) family details;
c) employment details;
d) financial information, including assets, liabilities, income, outgoings, spending patterns and credit reference reports;
e) the value of your property;
f) insurance details;
g) credit card and banking details;
h) Sensitive Information;
i) Credit Related Information;
j) information in respect to a will or estate;
k) references (e.g. to support rental arrangements);
l) copies of photo identification (e.g. driver’s licence, passport, student ID); or
m) any other personal information relevant to the Service we are providing to you.
5. How do we collect personal information?
a) We aim to collect personal information directly from you.
b) We also collect personal information:
i. from your representatives (e.g. solicitor, accountant or financial adviser);
ii. through our Website and by other electronic communication channels;
iii. when sent to us by email or other communication from third parties;
iv. from publicly available sources of information including social media;
v. when you transact with our franchisees or if you apply to become a franchisee;
vi. when we are required to do so by law;
vii. from Strata or Bodies Corporate, Strata or Body Corporate Managers and On-Site Managers;
viii. when you enter into a competition or promotion with us or participate in a survey including an ‘after sales service’ follow-up; and
ix. from our own records;
x. from our employees;
xi. from our suppliers or partners; and
xii. from private vendors.
c) If you supply personal information to us about another person, you represent and we accept it on the basis that you are authorized to do so and that the relevant person has consented to the disclosure to us.
e) A Cookie is a piece of information that our web server may send to your machine when you visit our Websites. The Cookie is stored on your machine, but does not identify you or give us any information about your computer. A Cookie helps us to recognize you when you re-visit the Website and to co-ordinate your access to different pages on the Website. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen. Any information we seek to collect via cookies etc is used to better understand our customer needs and the services they are seeking from us. Cookies assist us in providing better and faster services.
f) Links on our Website may take you outside our network. These links are provided in good faith. However, we are not responsible for third party sites and accept no responsibility for the content, accuracy, security or function of third party sites