Third party websites
The results from calculators supplied on the Websites should be used as an indication only. Results do not represent either quotes or pre-qualifications for a product or service. It is advised that you consult your legal adviser or financial adviser before proceeding with any transaction.
- Choice of Law/Forum
These Terms are governed by and construed in accordance with the laws of Nigeria without giving effect to any principles of conflicts of law. Jimmick Homes’s failure to insist upon strict enforcement of any provision of these Terms will not constitute a waiver of any provision or right. Any legal action or proceeding between Jimmick Homes and you related to these Terms will be brought exclusively in a court of competent jurisdiction in Nigeria.
- Complaints Handling
(a) Lodgment of Complaints
Jimmick Homes ‘s Privacy Officer will provide reasonable information and assistance to ensure that Complaints are lodged effectively.
Complaints may be lodged by emailing or posting a letter of complaint to the Jimmick Homes Privacy Officer.
Complaints will be acknowledged and Website users will be advised of the progress of their Complaint.
Jimmick Homes has established, and will continue to develop, quality processes for the effective acknowledgement and processing of complaints.
(b) Response to Complaints
Complaints will be processed in a timely and efficient manner. Jimmick Homes is committed to continuous improvement and training to ensure that complaints are resolved promptly and courteously.
Managing our customer’s expectations realistically is Jimmick Homes’s goal. This involves the careful analysis of each complaint and a resolution offered as soon as practicable.
(c) Review of Complaint Handling Process
Jimmick Homes’s complaint handling procedures and systems ensure effectiveness and we conduct internal reviews to highlight any need for improvement.
(d) Records/ Systems
Complaints will be recorded and analyzed to ensure that our complaint management processes comply with this policy.
Systemic trends and recurring problems will be identified and feedback provided to the relevant departments to improve processes and your customer experience.
(e) Escalation of Complaints
Jimmick Homes’s goal in the area of complaints handling is to finalize complaints as soon as possible. Where necessary, you will be kept informed of the progress of your complaint.
Where Jimmick Homes has exhausted the channels available to it under these Terms and the relevant Policies to address your complaint, you can escalate your complaint to the Fair Trading Office in your State.